Virtual Assistant – veroveterinary.com

Virtual Assistant

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Boost Your Practice Using Artifical Intelligence

Veterinary practices are struggling to cope with high call volume due to staff shortages and increased client demand. Likewise, clients are experiencing long hold times as they try to schedule simple appointments or have prescriptions refilled, resulting in frustration, client call hang-ups and lost revenue.

VetPawer's AVA Voice, a virtual assistant equipped with advanced voice recognition technology, connects the practice's phone system and practice management systems and allows clients to opt-in to speaking with her or directly to your customer service (CS) team. Althought you may have an online scheduler, well over 90% of appointments are booked by your CS team. With AVA complementing your CS team, she can serve your clients with no hold time and can immediately transfer to your CS team if necessary. AVA Voice catches the flow of scheduling demand where it happens: on the phone, instead of online. Many practices offer an on-line scheduling (OLS) option for their clients, but only about 5% of appointments are actually booked that way.

AVA is like adding new members to your team. She's available to assist your clients day and night by answering your phone to schedule appointments, process prescription refills and other important services. On the very first day AVA joins your team, she instantly saves your practice enormous amounts of time. Plus, she helps build your pharmacy revenue and clients love her. It's easy for her to join your practice, there is not I.T involvement and the process your staff follows stay the same.

Why Work With Us

VetPawer only services Veterinary practices and the management team has been dedicated to providing Veterinary Practices Technolgy Solutions since 1998. VetPawer's AVA removes the stress from your Client Services team by speaking/Chatting with your Clients to answer common questions, book appointments directly into your Practice Management's system Schedule and Proposes Rx Refills while notifying your team about everything she's accomplished. AVA allows your team members to focus on the in-practice client experience, protects your pharmacy revenue (in-house pharamcy and Vet Sponsored home Delivery).

Call Pop: When your receptionists answer the phone, a screen is pre-populated with Client/patient information is displayed saving time on each in-bound phone call.

VetPawer only serves Veterinary practices and the management team has been dedicated to providing Veterinary Practices Technology solutions since 1998. VetPawer's AVA removes the stress from your Client Services team by speaking/Chatting with your Clients to answer common questions, Book Appointments directly into your Practice Management's system Schedule and Proposes Rx Refills while notifying your team about everything she's accomplished. AVA allows your team members to focus on the in-practice client experience, protects your pharmacy revenue (In-house pharmacy and Vet Sponsored Home Delivery).

Services Provided

AVA Voice Connects your phone system to ClientTrax to answer calls from your clients who opt-in to AVA to book appointments and propose/accept prescription refills.

AVA Chat is connected to your Website, acebook page, Instagram, other social media to answer New Client questions, book appointments, proppose/accept prescription refills.

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